Services
Select. Install. Maintain. Support. Optimize.
Every machine Pros Link supplies comes with the people to keep it running: engineers for installation and repair, maintenance contracts, technical support and a back-up rental when deadlines cannot wait.
Services
One team, for the life of the machine.
Every installation is the start of a service relationship: commissioning and training, preventive maintenance, technical support and genuine consumables, from one team in Karachi with a network in ten cities.
- 01
Select
Choose the right machine
Compare models, review manufacturer specifications and get a quotation matched to your volume and budget.
- 02
Install
Commissioned on site
Delivery, installation, commissioning and operator training by Pros Link engineers.
- 03
Maintain
Preventive servicing
Annual maintenance contracts and on-site service calls keep equipment within specification.
- 04
Support
Help when you need it
Technical support by phone, WhatsApp and on site, with genuine consumables and parts.
- 05
Optimize
Grow with your workload
Back-up rental for peak periods, reconditioned machines for constrained budgets and upgrades as needs change.
01
Installation
Every duplicator, copier and printer supplied by Pros Link is delivered, installed and commissioned on site by our engineers, and operators are trained before we leave.
Request installationWhat it includes
- Delivery to site
- Installation and commissioning
- Operator training
- Network set-up for connected machines
In the catalogue
- Enquire
Installation and Commissioning
Delivery, installation, commissioning and operator training for a new machine.
02
Maintenance & Repair
Annual maintenance contracts for duplicators and copiers cover preventive servicing and priority response. Machines outside a contract are supported through on-site service calls.
Request maintenance & repairWhat it includes
- Annual maintenance contracts for duplicators
- Annual maintenance contracts for copiers and MFPs
- On-site service calls for diagnosis and repair
- Genuine spare parts
In the catalogue
- Enquire
Annual Maintenance Contract — Copier
Annual maintenance contract covering preventive servicing and priority response for a copier or MFP.
- Enquire
Annual Maintenance Contract — Duplicator
Annual maintenance contract covering preventive servicing and priority response for a digital duplicator.
- Enquire
On-site Service Call
Engineer visit to the customer site for diagnosis and repair.
03
Technical Support
Our technical team helps diagnose faults, advises on the right consumables and parts for your model, and dispatches an engineer when a problem cannot be resolved remotely.
Request technical supportWhat it includes
- Fault diagnosis by phone and WhatsApp
- Consumable and part identification
- Engineer dispatch
- Manufacturer brochures and datasheets
04
Customer Care
A single point of contact in Karachi coordinates quotations, orders, consumable re-supply and service visits, and keeps you informed until each request is closed.
Request customer careWhat it includes
- Quotation and order follow-up
- Consumable re-supply
- Service visit scheduling
- Office hours Monday to Saturday
05
After-Sales Support
Long after installation, Pros Link keeps machines productive with genuine consumables, spare parts and a back-up duplicator rental service for peak examination periods or while a machine is under repair.
Request after-sales supportWhat it includes
- Genuine ink, masters, toner, drums and developers
- Spare parts
- Back-up duplicator rental
- Reconditioned duplicators
In the catalogue
- Enquire
Back-up Duplicator Rental
Monthly rental of a back-up duplicator, used during peak examination periods or while a machine is under repair.
Service
Talk to a Pros Link specialist.
Describe the machine and the problem, or the cover you need. We will schedule an engineer or quote a maintenance contract.